The external content module allows you to create an iframe that points to a page on the web. Traditionally, Engage resource centers utilize Code Sandbox modules to deliver custom integrations pointing to external resources. However, these modules aren't configurable with the the Pendo Launcher extension.
The External Content module provides a solution by allowing Adopt resource centers to display external resources. The External Content modules follows the same publishing process as all other resource center modules, and it allows for segmentation at the module level.
Note: We can't determine at this time if a site is allowing itself to be iframed or not. You can, however, use the preview function in the resource center. If the site previews successfully, it works. If the preview doesn't, then the site cannot be iframed.
- Minimum agent version of 2.115.0
Steps to Add the External Content Module
- Click Resource Center
- Click “+Add Module”
- Select "External Website Module"
- Preview website URL
- Save Module
Click Resource Center
The Resource Center (1) is the fifth tab in the left hand navigation. Click on the icon to access the Resource Center and the select a Resource Center. You will then land on the Draft stage of your Resource Center. When a Resource Center has a status of Draft it will not be visible to your users.
Click "+Add Module"
The "+Add Module" (1) button is located below the Preview button. You can also access the "+Add Module" by hovering over one of the panels below.
Select External Website
After clicking "+Add Module", you can select one of three modules: Guide List, Onboarding, and External Website. The External Website (1) module is the third module available. This module allows you to create an iframe that points to a page on the web. Once you select the External Website module, remember to click "Add Module" (2) located at the bottom of the page.
This is your opportunity to see which sites can be iframed in your Resource Center. Not every site can be iframed. This free tool will allow you to easily see if the site your considering can be iframed. You can also choose to make the External Content module visible to a segment of your users via the Segment tile (2).
Save Previewed URL
If the site (1) previews successfully, it will display below the Content section. In this example, snappages.com has been previewed successfully and the site can be displayed via the External Content module. Within the preview, you can scroll through the page and experience the site the way your users would.
When you're ready, save (2) the previewed site.
Once you click "Save", you will be prompted to save the External Content module once more. This will save your External Module to the Draft version of your Resource Center.
To make the External Module public, publish the entire Resource Center.
Does the External Content module work with all websites?
Some sites prevent themselves from being iFramed. If the site doesn’t allow the iFrame module to lead, the Frame won’t load in the Preview.
How to check whether a web page or link is embeddable?
One way of checking this yourself is by going to iframely. This tool can convert a URL/links into an embeddable format, if possible.